Refund policy

Return & Refund Policy

At Culture + Luxury, we strive to provide you with a seamless and satisfactory shopping experience. We understand that sometimes, customers may need to return or exchange their purchases. To ensure your satisfaction, we have implemented the following 30-Day Return Policy:

1. Eligibility:
   - To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
   - The 30-day period starts from the day you receive the product.

2. Initiate the return:
   - To initiate a return, please contact our customer support team within 30 days of receiving the product.
   - You can reach out to us through our Contact Us page provided on our website.

3. Return authorisation:
   - Once your return request is approved, we will provide you with a return authorisation number (RA number) and instructions on how to proceed.
   - Please include the RA number on the outside of the package when you send the item back. We highly recommend you use a tracked service

4. Return shipping:
   - The customer is responsible for the shipping costs associated with the return, unless the return is due to our mistake or a defective product.
   - We recommend using a reliable shipping service with tracking to ensure the package reaches us safely.

5. Refund or exchange:
   - Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
   - If approved, you can choose either a refund to the original payment method or an exchange for another item of equal value.
   - We aim to process refunds within 14 business days after we receive the returned item.

6. Exceptions:
   - Certain products may have specific return restrictions, such as intimate items, personalised/customised products. These restrictions will be clearly stated on the product page.

7. Damaged or defective Items:
   - If you receive a damaged or defective item, please Contact Us immediately.
   - We may require photo evidence or additional information to resolve the issue promptly.
   - In such cases, we will cover the return shipping costs and provide a full refund or exchange.

Please note that this 30-Day Return Policy is subject to the terms and conditions outlined on our website. We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you throughout the return process and ensure your satisfaction with your purchase.